Professional Delivery Services Information

   Dear Valued Customer,

   Thank you for choosing our delivery services. We understand the anticipation that comes with placing an order, and we are committed to providing you with a seamless experience.

   Below, you will find detailed information about our delivery process, returns, and how we handle any issues that may arise.

1. Delivery of Products:

   For orders within Tbilisi, you have the option to pick up your products from our deposit location. Please contact us, with any questions at +995 599 09 16 09 for assistance.

   Deliveries in Georgia:

• Orders placed Monday to Thursday before 12:00 pm are typically delivered the next working day.
• Orders placed on Friday after 12:00 pm will be received within the next 2 working days.
• Free delivery for orders over 300 GEL when paying online by bank card (applicable only for orders within Georgia).
• Shipping fees are weight-dependent, generally ranging from 6-12 GEL.

   Deliveries to Armenia and Azerbaijan:

   For deliveries to Armenia and Azerbaijan, please contact us for personalized assistance as we are currently working on expanding our service to these regions.

2. Return Policy:

   Unused Products:

   • Unused plastic products or eyelashes can be returned within 3 months of purchase.
   • Unused liquids are subject to a 14-day return period as per Georgian government regulations.
   • Contact us before returning the product, and we may assist with courier arrangements (courier costs are to be covered by the customer).

   Used Products:

   • Lashes can be returned within 3 months, even if partially used, and a refund will be provided via voucher or bank transfer.
   • Tweezers can be returned within 14 days (minimum 5 pcs encouraged for testing).
   • Used liquids such as glues, primers, and lash shampoos are not eligible for return.

3. Delivery Issues, Lost Packages, and Refunds:

   • We are not responsible for courier-related issues, but we are here to assist.
   • Contact the courier directly using the AWB number provided by us.
   • If delivery issues arise, and the package is returned, additional delivery costs may apply.
   • Refunds for refused packages will be issued within 14 days, excluding transport costs.

   Complaints:

   Any concerns will be addressed promptly. Please send written notifications to:

   • Director: monikao@pinklashes.ro
   • Manager: lashcorpint@gmail.com

We appreciate your trust in our services and look forward to serving you with excellence.